The CigarScore Lounge is a small, family-owned business. We strive to offer a first-class experience in everything we do. We love cigars and the culture around them, and we'd love to earn your business! Whether you want single cigars, 5-packs, or an entire box of your favorite sticks, we've got you covered. The CigarScore Lounge offers free shipping on orders over $100, a Price-Match Promise, and our full catalog of cigars is available on our website. Join our email list and follow us on social media to hear about deals, get updates, and to hear about upcoming events.
I can’t say enough about the customer service I have received. When I ordered an out of stock item I got a call and help choosing another option. I had a package returned by my post office and got a call right away to fix it and get it sent back out. The communication and customer care is top notch. I live in a place where cigar lounges are illegal and having the reviews, the recommendations, and the truly incredible customer care is amazing. In a world where people don’t care about much, Ellory is a hard working guy building a quality business and I appreciate his efforts. Thank you, I am gonna need a bigger humidor. Moving to Texas soon!
I’ve been a part of several monthly cigars subscriptions and I can honestly say the Adventure Club is by far the best. I love the way I get to choose the five cigars I’ll receive. It’s exciting each month to see new additions, select from ones I’ve already tried and love, and if I’m feeling adventurous even select a mystery cigar. Ellory provides exceptional service while maintaining a personal connection with his customers. Hand written notes and personal emails are just a few touches he brings to his service. I live in a completely different state but Ellory has always made me feel like at any given moment I have direct access to him with any questions or concerns I may have. There are a lot of places to purchase cigars or subscriptions. Some even offer “Premium” subscriptions, but none have given me the VIP treatment quite like Ellory.
Thank you Ellory and team for such excellence service!
Ellory has an awesome shop where I get excellent service. His monthly subscription box is awesome, with a lot of great selections. Ellory is always available to answer questions, make recommendations and assist in my cigar needs.
Ellory is always striving to improve the cigar selection so that we can have a choice of quality cigars at a good price. If you are in or going to an area that you are not sure if there is a quality cigar shop/lounge, CigarScore.com is the place to check! Whether you are buying cigars, looking for a cigar review or a lounge to relax, Ellory and CigarScore.com delivers!
In a post-CoVid era when you can sit on hold for hours waiting for customer service to answer, the response time by Ellory Wells was shocking … shockingly good that is!
I was visiting Maui when I came across Kauai Cigars. So before I bought any, I looked for online reviews and came across Ellory’s honest assessment of them as okay but overpriced. That led to me checking out his CigarScore Lounge website. I liked what I saw … then realized he was in Texas and I was in Hawaii.
I wanted to place an order but figured shipping would likely be a huge issue. I emailed anyway to see if there was any chance of getting them to Kihei before I finished my vacation and headed back to Vancouver.
Amazingly, Ellory answered within minutes. After a few emails back and forth, he came up with a great solution that got me the cigars I wanted with expedited three-day shipping. In fact, he headed to the USPS store within a couple of hours of our email conversation. The package arrived just as promised with the eclectic collection of 16 cigars that I look forward to smoking back home.
Shipping cigars into Canada is ridiculously expensive, so I appreciated Ellory’s fast responses and phenomenal customer service. It was a pleasant surprise. I highly recommend CigarScore Lounge.
6 Reviews on “CigarScore Lounge”
I can’t say enough about the customer service I have received. When I ordered an out of stock item I got a call and help choosing another option. I had a package returned by my post office and got a call right away to fix it and get it sent back out. The communication and customer care is top notch. I live in a place where cigar lounges are illegal and having the reviews, the recommendations, and the truly incredible customer care is amazing. In a world where people don’t care about much, Ellory is a hard working guy building a quality business and I appreciate his efforts. Thank you, I am gonna need a bigger humidor. Moving to Texas soon!
I’ve been a part of several monthly cigars subscriptions and I can honestly say the Adventure Club is by far the best. I love the way I get to choose the five cigars I’ll receive. It’s exciting each month to see new additions, select from ones I’ve already tried and love, and if I’m feeling adventurous even select a mystery cigar. Ellory provides exceptional service while maintaining a personal connection with his customers. Hand written notes and personal emails are just a few touches he brings to his service. I live in a completely different state but Ellory has always made me feel like at any given moment I have direct access to him with any questions or concerns I may have. There are a lot of places to purchase cigars or subscriptions. Some even offer “Premium” subscriptions, but none have given me the VIP treatment quite like Ellory.
Thank you Ellory and team for such excellence service!
Ellory has an awesome shop where I get excellent service. His monthly subscription box is awesome, with a lot of great selections. Ellory is always available to answer questions, make recommendations and assist in my cigar needs.
Thank you Ellory!!!
Excellent customer service. Ellory even fixes errors made by USPS.
CigarScore Lounge is my go to cigar shop.
Ellory is always striving to improve the cigar selection so that we can have a choice of quality cigars at a good price. If you are in or going to an area that you are not sure if there is a quality cigar shop/lounge, CigarScore.com is the place to check! Whether you are buying cigars, looking for a cigar review or a lounge to relax, Ellory and CigarScore.com delivers!
In a post-CoVid era when you can sit on hold for hours waiting for customer service to answer, the response time by Ellory Wells was shocking … shockingly good that is!
I was visiting Maui when I came across Kauai Cigars. So before I bought any, I looked for online reviews and came across Ellory’s honest assessment of them as okay but overpriced. That led to me checking out his CigarScore Lounge website. I liked what I saw … then realized he was in Texas and I was in Hawaii.
I wanted to place an order but figured shipping would likely be a huge issue. I emailed anyway to see if there was any chance of getting them to Kihei before I finished my vacation and headed back to Vancouver.
Amazingly, Ellory answered within minutes. After a few emails back and forth, he came up with a great solution that got me the cigars I wanted with expedited three-day shipping. In fact, he headed to the USPS store within a couple of hours of our email conversation. The package arrived just as promised with the eclectic collection of 16 cigars that I look forward to smoking back home.
Shipping cigars into Canada is ridiculously expensive, so I appreciated Ellory’s fast responses and phenomenal customer service. It was a pleasant surprise. I highly recommend CigarScore Lounge.